Rachel Lyons, a resident of Ottawa, shares her experience with her service dog, Geneva. To explore more of CBC’s First Person stories, check out the FAQ section.
Each time I step into the grocery store, I am greeted by bright lights, bustling aisles, and a sense of urgency to navigate the overwhelming environment quickly. Due to my disabilities, which manifest as panic attacks and dizziness, it is a challenging setting for me.
Accompanied by my service dog, Geneva, who dons a mobility harness labeled with “service dog” and “do not distract,” I find solace in his presence as I go about my shopping list.
Individuals often approach us wanting to pet Geneva. I politely request, “Please refrain from petting him; he is on duty,” and proceed with my shopping, aided by my noise-canceling headphones playing music to ease my navigation.
However, not all encounters go smoothly.
During a grocery store visit last year, after asking a stranger not to pet Geneva, I was startled to find the same person standing behind me, visibly upset, after I stood up from grabbing an item. The individual accused me of disrespect and being unfair to a dog lover.
Feeling trapped in a grocery aisle by an angered stranger was a terrifying experience. I repeatedly urged her to leave until she finally did.
Upon her departure, I realized I was trembling, with weak legs and a suffocating sensation. I sought a quiet spot, sat on the floor with Geneva, who laid across my lap, assisting me through a panic attack by applying pressure to calm my nervous system, a skill he is trained for.
It took half an hour before I could stand steadily again, and the fear of encountering the woman lingered for the remainder of the trip.
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